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How Can We Help?
Questions about your robotic mower, pool vacuum, or air purifier? Our team is ready to assist. Owned and operated by Urban Smart Home.
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Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is 6 to 11 business days from order date within the Continental U.S. Every shipment includes tracking so you can follow your package in real time.
Is shipping really free on my order?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI) with no order minimum required. Orders ship via USPS, UPS, or FedEx depending on destination and package size. Please refer to our Shipping Policy page for full details.
What is your return policy?
We want you to be completely satisfied with your smart home purchase. If something is not right, please contact us within the return window outlined on our Returns page. We will walk you through the process and get things sorted quickly.
Can I exchange my product for a different model?
Absolutely. If you would like to swap your robotic mower, pool vacuum, or air purifier for a different model, reach out to our support team. We will guide you through the exchange steps and help you find the right fit for your space.
How do I set up my robotic lawn mower or pool vacuum?
Each product comes with detailed setup instructions and, in many cases, a companion app for configuration. If you run into trouble during setup, our team can walk you through the process step by step via phone or email. Most customers are up and running within 30 minutes.
Are your smart air purifiers compatible with voice assistants?
Compatibility varies by model. Many of our smart air purifiers support popular voice assistant platforms for hands-free control. Check the product description on the individual listing page for specific connectivity details, or contact us and we will confirm compatibility for the model you are considering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every product is selected for smart connectivity, reliable automation, and ease of use.
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All orders within the Continental U.S. ship free with tracking included on every package.









